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Why am I receiving emails about applicant updates from TheGuarantors?

These emails provide an update on the status of current applicants that you’ve referred to TheGuarantors. They are sent a few times each week and include a summary of your pending applications in one place.

Depending on your applicants’ status, the email you receive may:

  1. Request missing lease details

  2. Provide updates on applications in progress

  3. Include both a request for missing lease details and general updates

Please note: Some applicants may apply through TheGuarantors before contacting your leasing office. If you don’t recognize a renter in these emails, they may have already selected your property as a prospective resident. We recommend reaching out and inviting them to apply directly with your property.

What type of applicant update email did I receive? 

1.  Missing lease details only

What this means

There are applicants with missing lease details that we need you to provide before we can finalize coverage. In the table within the email, these applicants will appear with missing fields highlighted in red.

What you need to do

Please provide the missing lease details so we can promptly proceed with reviewing the application and issuing coverage.

Depending on your account setup, you may provide lease details by logging in to your portal, navigating to the Application Tracker, and using the “Provide Lease Details” feature. See here for a quick how-to.

If you do not have the “Provide Lease Details” feature enabled in your portal, you can simply reply to the email with the following information:

  • Leaseholder Names

  • Lease Term (all free & paid months, excluding early occupancy)

    • Lease Start Date

    • Lease End Date

  • Gross Monthly Rent Price

  • Free Rent Amount in dollars (excluding early occupancy)

  • Rent Due at Lease Signing in dollars (not including Security Deposit)

  • Screening result (Approved, Approved with Conditions, Denied, or Customized Coverage)

2. Application updates only

What this means

You have applicants who have started or completed their applications with TheGuarantors and are currently in progress. There are no missing lease details and no action is required from you.

This email serves as a summary of which applicants are currently in progress and what step they are at in the process. We recommend using this email to:

  • Monitor new applicants: Renters who have started their application and are still working through the process will appear in the table. You can review the list to see who is actively obtaining coverage.

  • Look for incorrect lease details: If any of the lease information listed is incorrect, please update them in your portal or let us know so we can correct it and get you the proper coverage.

  • Identify stalled applications: You may notice applicants who appear repeatedly in these emails or who have older approval dates. We do send reminders to renters who have not completed the process, but you may choose to check in with them directly to see if they need assistance.

3. Both missing lease details and application updates

What this means

Some applicants in your email require lease details before they can proceed, while others are still in progress and do not require action.

You may see:

  • Applicants with missing fields highlighted in red (action required)

  • Applicants with active statuses showing their current step (informational only)

What you need to do

For applicants missing lease details, please provide the required information either by submitting the information in your portal or replying to the email with the necessary information (see template above).

For applicants still in progress, no action is required unless you would like to follow up with the renter.

What do the different application statuses mean?

The current status of the application is listed under “TheGuarantors Application Status” within the email. Below is an explanation of each status:

  • Pending Completed Application: This renter has started their application but has not finished it. We are not yet able to process the application or provide an approval decision.

  • Pending Co-tenant: This renter has completed their application, but a co-leaseholder has not yet submitted an application with TheGuarantors.

  • Under Review: We have received the completed application and are reviewing it. You can expect to receive an approval decision within 1 day of seeing this status.

  • Approved: This renter has been approved, but we do not yet have all required lease details to proceed.

  • Signature / Payment / ID Needed: This applicant is at the final step before coverage is issued, but we are still missing their signature, payment, and/or a copy of their government-issued ID.

Can I opt out of these applicant update emails?

Yes, you can reply to the email and request to be opted out of applicant update emails.

However, please note:

  • For renters who have not finished their application, this email may be the only notification you receive until they complete the process.

  • Once a renter completes their application, we will create a separate email chain to notify you of the approval decision.

  • This email also serves as a regular reminder to provide lease details for renters who were approved before their lease details were available.

If you choose to opt out, you will only receive one request for lease details at the time the renter(s) submits a completed application.