If you submitted collateral to secure your lease, it can be returned to you 30 days after moving out. If you are renewing your lease, you can utilize last year's collateral to cover your premium or new policy collateral requirement.
If you have submitted collateral to secure your lease, it can be returned to you 30 days after your move-out and after we have confirmed that there is no outstanding balance with the property’s management. Alternatively, you have the option to roll over your collateral towards any costs associated with using TheGuarantors for your next lease.
If you are renewing your lease using TheGuarantors, you can utilize last year's collateral for the following purposes:
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TheGuarantors’ Rent Coverage
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TheGuarantors’ Deposit Coverage
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Collateral for your new policy with TheGuarantors (if required)
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To initiate any of the above processes, please reach out to our support team during the renewal process, and let us know your preferences regarding the use of collateral. You can text SUPPORT to +1 929-556-6810.*
Please note that if the policy premium or collateral amount for your new policy exceeds the collateral you had for your existing policy, we will send you an invoice for the remaining balance owed.
However, if the collateral for your existing policy is greater than the policy premium, or collateral amount for your new policy, we will refund you the difference. In such cases, we will contact you to obtain information about the bank account where you would like your collateral refunded.
If you would like to learn more about collateral, please visit the following article: How is collateral determined and how is it returned?
*By texting us, you consent to receiving transactional calls and text. Standard messaging and data rates may apply. For more information, please visit our Telephone and Text Communications Terms and our privacy policy