Once your application is approved and we have received your lease details from your building’s leasing team, you will receive an invoice for the cost of your policy.
Where do I pay my invoice?
Once you’re approved for your policy and your building's leasing team has provided your lease details, we will send you an email titled ‘Your Rent Coverage Invoice’ which contains a link to complete your payment.
You will receive a confirmation email once your payment has been submitted. Click here to understand what comes next after making your payment.
When is the invoice due?
Payment is typically expected within 48 hours of receiving the invoice. However, your building may have a different timeline for ensuring TheGuarantors policy has been paid, so please confirm the deadline with the building’s leasing team. At the very latest, TheGuarantors can accept payment up to your move-in date.
What payment methods do you accept?
We accept payment via the following methods:
- ACH transfer from a U.S. bank
- Credit or debit card (Please note there is a 3% surcharge on credit and debit transactions)
- Wire transfer from a U.S. or international bank
- Please remit payment using the account details listed on the invoice. Once the transfer has been initiated, please send a copy of your wire receipt containing the wire amount, wire date, and recipient bank info to billing@theguarantors.com to confirm your payment.
Please note that installment payments can only be made via credit card.
Is this a recurring payment?
This is a one-time fee covering a policy for the duration of your lease. There are no recurring fees to maintain your coverage over the duration of the lease.
If you choose to renew your lease and your landlord requires a new policy, you'll need to pay an additional fee.
Do you offer payment plans?
Applicants at select buildings can pay on a monthly installment plan by selecting "Per month" payments on their invoice. Note that installment plans must be paid via credit card.
If you do not see "Per month" on your invoice, you are not eligible for an installment plan and must pay the full amount prior to the start of your lease. However, you can make incremental payments toward the balance by selecting "Other amount."
Who can pay this invoice?
Generally, the leaseholders pay the premium. However, anyone with the invoice link is able to submit payment, including friends and family who will not be signing the lease.
I have roommates. Is the invoice just the amount that I owe?
There is only one invoice per policy and lease. If you have roommates, you’ll need to determine how you would like to split the invoice amount amongst yourselves.
I received my contract but didn’t receive the invoice. Can you resend it to me?
If you have received a contract from TheGuarantors but did not receive an invoice via email, there are a few steps you can take to resolve the issue:
- Check your spam or junk folder. The email containing your invoice may have been filtered as spam by your email provider.
- Search your email inbox for keywords such as "TheGuarantors" or "invoice" to locate the email
If you have thoroughly checked your spam folder and inbox and still cannot find the invoice email, you can request a new payment link:
- Text SUPPORT to +1 929-556-6810*
- Type "Resend my invoice."
- When prompted, provide the email address for your account. If your invoice is ready, we'll resend it to the email address provided.