We will email two months before your lease ends asking whether you intend to renew. You can also contact our support team to start the process.
When you renew your lease with your landlord, you will also need to renew your policy.
Why does my policy need to be renewed?
Since your coverage expires with the lease, you will need to purchase another policy when you renew your lease, unless you now meet your building's approval requirements. Click here to learn more.
How to notify TheGuarantors I will be renewing：
TheGuarantors will send you an email two months before your lease ends asking whether you intend to renew your lease.
If you can’t find the email, contact our support team by texting SUPPORT to +1 929-556-6810.* To start the renewal process, type "Renew my coverage."
When do I need to renew my policy?
To avoid any lapses in your coverage, you must renew your policy by your renewal lease start date.
However, please also check if your building management has an earlier deadline to finalize your renewal policy. Many buildings require their tenants to renew their coverage prior to signing the renewal lease.
To ensure that the lease renewal process goes smoothly, we recommend that you begin the process of renewing your coverage as soon as you have decided to renew your lease.
How do I apply to renew my coverage?
To start the renewal process, you can text SUPPORT to +1 929-556-6810.* Then, type "Renew my coverage."
You do not need to submit a new questionnaire or documents when applying for renewal coverage, although a soft credit check will be performed as part of our review. If there has been a change to your employment status (full-time student, employed, self-employed, or retired), please notify our support team by texting SUPPORT to +1 929-556-6810.* Then type "Update employment status" to update your file.
You do not need to report any changes in income or personal assets, as this will not affect your approval or the cost of your policy.
If you are changing or adding co-leaseholders, they will need to submit an application and provide a government-issued ID to apply.
I’ve notified TheGuarantors that I will be renewing. What next?
Please allow one day for our team to review, after which we will contact you via email.
Once we review your renewal request, we may need to confirm your payment history and lease details with your building’s management.
Upon receiving the necessary information from the building, we will send you a finalized invoice for your renewal coverage. We will also let you know if you need to sign a new copy of the coverage agreement for your renewal.
*By texting us, you consent to receiving transactional calls and text. Standard messaging and data rates may apply. For more information, please visit our Telephone and Text Communications Terms and our privacy policy