Help Center

Back to home

Help Center

Rent and Deposit Coverage

Invoice and Payment Questions

Rent and Deposit Coverage

You're renting and want to increase your knowledge, this is the right place for you. See all Articles →

How can I edit my application?

Application Questions

Why was my application declined?

For how long is my approval valid?

Finding properties that partner with TheGuarantors

What kinds of applicants can you approve for Rent Coverage?

I want to apply for a building that does not work with TheGuarantors.

How do I submit an application?

What documents are needed to submit an application?

How do I check the status of my application?

What are the next steps for my application?

I need to move in very soon. Can my application be expedited?

Have Roommates? Here is all you need to know.

All you need to know about responsible parties

Once I’m approved with TheGuarantors, will you provide a pre-approval letter to the building?

Have you contacted my building yet?

Can I sign your contract before I'm ready to pay?

How do I sign your contract?

Can I add Deposit Coverage to my application?

See more

Invoice and Payment Questions

I want to know more about my invoice

What factors influence the cost of my Rent or Deposit Coverage?

Does the invoice cover the first month's rent, move-in fees, or security deposit?

Does the invoice include the building's move-in fees?

How do I pay using a wire transfer?

Why did my premium increase?

Do you offer payment plans?

How do I update my installment payment plan?

Submitting a payment for Rent or Deposit Coverage

See more

Coverage Specific Questions

How do I find my policy documents after signing?

What products does TheGuarantors offer?

How is collateral determined and how is it returned?

How is the amount of coverage on my policy decided?

How do I amend my policy for Rent or Deposit Coverage?

Canceling a policy and refunds

See more

Renewing Coverage Questions

Renewing Your Policy with the Same or New Co-Tenants

Does my Rent Coverage need to be renewed?

What is the Rent Coverage renewal process?

I want to renew my lease but not use TheGuarantors. How can I opt out of renewing my Rent Coverage?

My building says I don’t need to renew my coverage. How can I opt out of renewing?

I’ll be moving to a new building when my lease ends and will need Rent or Deposit Coverage. Can I still renew my coverage with TheGuarantors?

I previously canceled my application. How can I reapply?

See more

General Questions

Collateral Roll Over

What should I do if a claim is filed on my policy?

What happens to my coverage if I sublet my unit or reassign my lease to a new renter?

What happens to my coverage if I decide to move units before my lease ends?

My roommate isn't paying the rent. Am I liable for the outstanding balance if my landlord files a claim?

After I’ve purchased coverage, who should I contact if I have questions about my policy?

I'm behind on rent. Can you help me pay?

Why do you ask for my broker’s information?

See more